Warranty Claim

Peace Of Mind With Our Warranty.

Lamex Bathrooms includes a 2-year limited warranty from the date of purchase against defects that have arisen solely from faulty materials or workmanship in the Mirror products. Our products come with the guarantees that cannot be excluded under the Australian Consumer Law.

• The product warranty period commences from the date of purchase.
• Lamex Bathrooms will repair or replace, at its sole discretion, the defective product or parts thereof.
• Installation of faulty, warped, chipped, or damaged products will void our warranty.
• Color Variations: There might be natural variations in the color, pattern, and finish. Products may be slightly different from the ones featured in the photos.

EXCLUSION
This warranty does not cover the following:

• Inability to provide proof of purchase and/or certificate of electrical safety (COES) when required by Lamex Bathrooms.
• Damage to the product as a result of misuse, accident, modification, or self-repair
• Products that are not installed by Licensed Electricians and/or Trades personnel in accordance with local regulations.
• Lamex Bathrooms shall not be liable for any incidental or consequential damages arising out of defects in this product, whether or not caused by its negligence.
• The cost of pickup and delivery.
• Products purchased from unauthorized retailers/online sellers purchased “as-is” or used/previously owned.

INSTALLATION & CARE GUIDELINES

• Secure Mounting:
  • Ensure the mirror is securely screwed to the wall.
  • Use provided wall anchors and screws for a stable installation.
  • Confirm that the mirror is level to achieve a balanced and polished look.
• Electrical Connection:
  • Do not cut the wire plug; connect it intact to the designated socket with On & Off switch button.
  • For safety & warranty, hire a Licensed electrician for electrical installations.
• Switch Operation:
  • Keep the mirror main power switch turned OFF when the mirror is not in use.
  • It is strongly recommended to keep the mirror switch turned off when the mirror is not in use. This practice is essential to prevent unnecessary wear and potential damage to the switch and other electrical components. When the switch is left in the ON position, a continuous flow of current passes through the switch and various electrical parts, even when the mirror is not actively being used. Over time, this persistent electrical flow can lead to increased wear on the switch mechanism and may contribute to the deterioration of other electrical components within the mirror.
  • By ensuring the switch is turned OFF when not in use, you not only conserve energy but also contribute to the longevity and optimal functionality of your mirror. This simple habit helps maintain the electrical integrity of the mirror, ensuring a reliable and safe user experience over an extended period.
• Cleaning Guidelines:
  • Always use a soft, scratch-proof cloth or a gentle paper towel for cleaning.
  • Avoid abrasive materials or harsh chemicals that may damage the mirror surface.
  • Gently wipe the mirror to maintain its clarity and pristine appearance.

WARRANTY CLAIM PROCESSING TIME

The processing time for warranty claims is estimated to be 2 to 3 weeks. Our team works diligently to ensure each claim is carefully reviewed and addressed to maintain the highest standards of service. We understand the importance of a swift resolution, and we assure you that we do our utmost to expedite the process while maintaining the quality and precision that define our service for every claims.

HOW TO MAKE A CLAIM?
Should your product become defective during the warranty period, Lamex Bathrooms will repair or replace (at our sole discretion) your product, at no charge. However, you are responsible for properly packing your product and any applicable shipping charges to Lamex Bathrooms.

For warranty queries, customers are to contact the branch where the product was purchased. These details can be found on your purchase invoice. Please provide them with photos/videos of the issue if applicable to illustrate the issue clearly.

Please contact our Customer Support Team via the claim form https://lamex.com.au/warranty-claim/ to begin a warranty application.