Yes, we ship to all states and territories, both from our online store and our showrooms.

Shipping cost and timeframe depend on the size, weight and destination of your order, and are calculated at checkout. For large or bulky items (vanities, bathtubs, tiles) or time-sensitive projects, contact us before ordering and we'll give you an accurate estimate.

Yes — contact us on (02) 9632 0173 or sales@lamex.com.au with your order number and we'll get you the latest status.

Contact us as soon as possible after ordering. If your order hasn't been dispatched yet, we can usually amend or cancel it once it has shipped, our standard returns policy applies.

If we can't fulfil part of your order, we'll contact you within 3 business days to either source the item elsewhere, offer a comparable replacement, or arrange a full or partial refund.

Most products can be returned for a refund, exchange or credit note at our discretion, provided the item is unused, in its original packaging, and you have proof of purchase. A 25% to 30% restocking fee applies, and return shipping is paid by the customer. Custom orders and shower screens can't be returned. Full details are in our Returns & Refund Policy.

Call (02) 9632 0173 or email sales@lamex.com.au with your invoice or order number and our team will guide you through the process.

Our products come with a limited warranty against defects in materials or workmanship, plus the guarantees that can't be excluded under Australian Consumer Law. Full terms, exclusions and installation/care guidelines are on our Warranty Claim page.

Submit the warranty claim form with photos (and video, if relevant) of the issue upto 3 images and 1 video. Our After Sales team will review it and follow up with a resolution. Any damage from delivery must be reported within 3 days.

Most claims are reviewed and resolved within 2–3 weeks, depending on the manufacturer and the nature of the issue.

Yes, we regularly supply renovators, builders and trades across bathroom and kitchen projects, from single items to full fit-outs.

For larger projects, contact our team directly on (02) 9632 0173 or sales@lamex.com.au with your product list and quantities, and we'll put together a tailored quote.

Our showroom teams can talk you through options in person, or you can book a showroom consultation and bring your plans or measurements along.

Unit 3/549-553 Woodville Rd, Guildford, NSW 2161
Phone: (02) 9632 0173
Mon–Fri: 8:00am–5:00pm · Sat: 9:00am–5:00pm · Sun: Closed

Phone Newcastle: (02) 4929 6683 · Maitland: (02) 4936 2267
For full addresses and trading hours, see Contact Us.

Yes, use the showroom booking form to arrange a time with an expert at your nearest location.